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S. 3170

Stuck On Hold Act

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

Committee on Veterans' Affairs. Hearings held.

Sen. Kennedy, John [R-LA](R-LA)Sponsor
1 cosponsor1 D
1cosponsors1committees3actions1related bills
  • Introduced in SenateNov 10, 2025
  1. Committee

    Committee on Veterans' Affairs. Hearings held.

  2. IntroReferral

    Read twice and referred to the Committee on Veterans' Affairs.

  3. IntroReferral10000

    Introduced in Senate

Stuck On Hold Act — Informed